After Sales Support and RMA

Product Registration

Product Registration Center enables our Partners and Customers to register any Fibrenetix product, for warranty purposes and to benefit from extended support.

RMA Center

RMA Center enables our Partners and Customers to contact our Technical Team to request a RMA and follow up its progress and status online until case solved.

Download Center

The Download Center allow our Partners and Customers to keep their product up to date with newly released firmware and documentation.

Support Center Login

Connect with our technical team to follow up current maintenance cases.

EOL - End Of Life

End of life products.

Fibrenetix WEEE and RoHS Statement

Environmental Position

FIBRENETIX recognizes that maintaining a healthy environment is vital for a healthy life and sustainable growth for future generations. We are committed to our goals of surpassing environmental standards and being proactive in dealing with concerns for the environment.

These goals are being achieved by combining technological innovation with sound environmental business decisions at every step of a product’s life cycle. Our efforts will focus on reducing environmental damage by complying with all applicable regulations.

Compliance statements

FIBRENETIX is committed to meeting our requirements under the Waste Electrical and Electronic Equipment (WEEE) directive (2002/96/EC) and with all applicable national laws and regulations in every EU country.   For collection and return of Fibrenetix products please contact your local Fibrenetix Representative or Distributing Partner.

FIBRENETIX is committed to meeting their requirements under RoHS (2002/95/EC). The RoHS Directive calls for the restriction or elimination of lead, mercury, hexavalent chromium, cadmium, polybrominated biphenyls, or polybrominated diphenyl ethers in Electrical and Electronic Equipment (EEE).

Commitment to WEEE and RoHS Requirements

FIBRENETIX is devoted to meeting all requirements of the European Union (EU) RoHS and WEEE Directives. These directives focus on Electrical and Electronic Equipment and require strategies for waste management and product design for the environment.


Products labelled with a crossed out “wheelie bin” symbol indicates that the final user can not discard this product along with other household waste, but must be collected and treated separately.

Products with the RoHS compliance statement or RoHS label indicate compliance to the RoHS Directive.

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