Fibrenetix Premium Support

Fibrenetix onsite support options minimise downtime for your mission-critical systems

Fibrenetix global network of highly trained engineers are dedicated to providing high-quality and cost-effective warranty and post-warranty support for all Fibrenetix hardware, with tailored SLAs. With our multiple forward stocking sites throughout the world, we can also ensure that you have the components you need when you need them.

24 x 7 x 365

Access to international support center


Service point locations worldwide


Time Commitment

Three Levels Of Support

Premium Support NBD

Premium Support 8h

Premium Mission Critical Support 4h

Fibrenetix Service Level Agreements are flexible.

When your company needs change or you require additional levels of care, you may alter the coverage window, intervention, and repair time. Engineers at our Fibrenetix Help Desk are accessible 24 hours a day, 7 days a week, 365 days a year. You can call or email to submit a support issue.

Every minute of unexpected downtime means your security system is losing frames and critical data. It is crucial that recovery time is minimal, hours rather than days. Our Mission Critical option with Fibrenetix Premium Support is designed for these circumstances. We offer three support level options of 4, 8, or next-day onsite parts and labour. Fibrenetix tried-and-tested critical support options will get you back up and running with the minimum downtime.

Premium Support NBDPremium Support 8hPremium Mission Critical Support 4h
Contact Availability24 x 7 x 36524 x 7 x 36524 x 7 x 365
Response Time2 h30 min30 min
On-Site InterventionNext Business Day8 h4 h
On-Site RepairBest EffortBest EffortBest Effort

We've got you covered

7-Step guide to how it works

Fibrenetix recognise that each client’s business environment is unique. Fibrenetix allow you to customize your maintenance service contract to meet your specific requirements. For organisations that operate in numerous countries, we tailor our maintenance services.

We provide a seamless logistics service to fulfil our clients’ video surveillance support requirements every day of the year, offering the same trusted service in 165+ countries.

Contact Us

Contact Fibrenetix for support Issues or other questions